Help Desk
E-Logic, Inc.
E-Logic, Inc.
Beale AFB, CA Beale AFB, CA Contract Contract $53,000 - $70,000 a year $53,000 - $70,000 a year 12 days ago 12 days ago 12 days ago The 9th Medical Group (9 MDG) Medical Information Services (MIS) Flight provides all Information Management/Information Technology (IM/IT) support to 9 MDG to ensure sustained operations for the 9th Reconnaissance Wing.
The MIS flight has a small staff to support approximately 250 end users and 450 end user devices.
1.
1.
1.
Monitors 9 MDG ServiceNow queues 1.
1.
2.
Resolves tickets that can be resolved at the Service Desk or escalates tickets in a timely manner to appropriate element 1.
1.
3.
Documents all incident and support requests initiated at the Systems front desk at the point of customer contact utilizing MHS Service Helpdesk IT Service Management System consisting of approximately 50 tickets per week 1.
1.
4.
Provides customer service to approximately 300 MDG and tenant organizations staff customers visiting or calling the Systems Service Desk 1.
1.
5.
Resets and unlocks accounts IAW with established procedures utilizing Active Directory 1.
1.
6.
Issues consumable peripheral equipment or supplies established procedures IAW 1.
1.
7.
Answers telephone calls 1.
1.
8.
Performs miscellaneous administrative tasks 1.
1.
9.
Handle Systems in-processing activities for MDG staff Job Type:
Contract Pay:
$53,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Schedule:
8 hour shift Ability to commute/relocate:
Beale AFB, CA 95903:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
E-Logic, Inc.
Beale AFB, CA Beale AFB, CA Contract Contract $53,000 - $70,000 a year $53,000 - $70,000 a year 12 days ago 12 days ago 12 days ago The 9th Medical Group (9 MDG) Medical Information Services (MIS) Flight provides all Information Management/Information Technology (IM/IT) support to 9 MDG to ensure sustained operations for the 9th Reconnaissance Wing.
The MIS flight has a small staff to support approximately 250 end users and 450 end user devices.
1.
1.
1.
Monitors 9 MDG ServiceNow queues 1.
1.
2.
Resolves tickets that can be resolved at the Service Desk or escalates tickets in a timely manner to appropriate element 1.
1.
3.
Documents all incident and support requests initiated at the Systems front desk at the point of customer contact utilizing MHS Service Helpdesk IT Service Management System consisting of approximately 50 tickets per week 1.
1.
4.
Provides customer service to approximately 300 MDG and tenant organizations staff customers visiting or calling the Systems Service Desk 1.
1.
5.
Resets and unlocks accounts IAW with established procedures utilizing Active Directory 1.
1.
6.
Issues consumable peripheral equipment or supplies established procedures IAW 1.
1.
7.
Answers telephone calls 1.
1.
8.
Performs miscellaneous administrative tasks 1.
1.
9.
Handle Systems in-processing activities for MDG staff Job Type:
Contract Pay:
$53,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Schedule:
8 hour shift Ability to commute/relocate:
Beale AFB, CA 95903:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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